Policies and FAQ
|PRICING: Please note that all prices are in U.S. dollars.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If you remit to us using PayPal it is our policy to ship only to the registered address that is stated on the remitting PayPal Account.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped Your order will be shipped within 2 business days after receiving notification from our financial institution that your payment has been processed and cleared.
- If you are using our option for a payment service, your order will be shipped Your order will be shipped within 2 business days after receiving notification from our financial institution that your payment has been processed and cleared.
We will ship your order within 3 business days after receiving cleared payment.
We are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
Orders shipped to Mexico and outside of the United States generally take longer to receive.
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. Betty Ann's ships Internationally. We only except payments made to us in U.S. FUNDS. The International Payment Method that we accept is PayPal International. Please note: We will only accept payment for the amount of your order. Upon receipt of your remittance it is our policy to ship only to the registered address that is stated on the remitting PayPal Account.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: If you receive your order and it was damaged while in transit. If you receive your package and there is damage to the outside of the box or if you suspect that the items are damaged refuse acceptance of the package from the postal worker. If you found the package at your doorstep and it appears to be damaged DO NOT OPEN the box. Go directly to your local Postal Office. You must file a Damage Claim with your local post office. If you opened the box and find some thing damaged You must take the ENTIRE order along with the original box and all of the original packing material to your local post office for inspection to file a damage claim.
DO NOT repack the damaged order and ship it back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.
DO NOT REPACK your order and DO NOT mail the damaged items back to us. We will not be able to give you credit.
|HOW WE PREPARE YOUR ORDER FOR SHIPPING
Going into the mail/order business and having to ship to various parts of the Country we thought it best to contact the United States Postal System and ask them what materials they approve.
We package our orders ourselves. Another reason we do this is also to help our customers save money on shipping fees.
We prepare our orders so that they comply with the shippers standards to withstand travel and handling. We sometimes even double box our orders.
We package our orders with care.
Our merchandise is inspected by both of us when it is received from our clients and before it is shipped to our customers.
We consider this a very safe and effective practice since many of our items are vintage, hard to replace and probably been stored for a long time.
We want our customers to be happy and receive what they have ordered in one piece. We have found that handling our business in this manner is our guarrantee to our customers that they will receive what they ordered as stated and described in the paragraph on the item listing.
Thank you for shopping at Betty Ann's Antiques & Collectibles!